FAQ

How can I increase the security of my account?

How can I increase the security of my account?

You can read our safety and security guide which explains how to best secure your account. But for the sake of convenience, here are a few tips that will protect you against the majority of phishing and hacking attempts:

  • Remember to Create a strong, unique password, one with at least 10 characters. Simple passwords, such as passwords that match your email address in part, are not accepted.
  • Bitconnect will never ask for your login information - if you receive an email that appears to come from Bitconnect, it is a scam if it asks for your account information.
  • Be aware of fake emails and copycat websites - Sometimes emails and websites appear to be official properties of Bitconnect when they are actually from a third–party, Fraudulent company.
  • Recognize misleading hyperlinks - The text of a hyperlink may contain a URL that is not the URL it actually links to.
  • if someone else has accessed your account,Immediately contact support. Include the an explanation of what happend in addition to your account name, the e-mail used to register with Bitconnect, your name, IP address, phone number associated with your account, and your recent site activity.