Dispute Buy | Sale Orders
When a request is made to trade on Bitconnect.co, the specified amount of bitcoins you wish to buy are held locked on Bitconnect's escrow service. After initiating a trade request, the order will be generated with three parties involved: buyer, seller, and Bitconnect. The trade amount is now locked until two of the three parties agree to release it.
This can go in two ways:
- Escrow process locks the bitcoin on Bitconnect's escrow service until seller releases it to the buyer.
- The buyer can raise a dispute if the seller doesn’t release the escrow. Bitconnect staff will intervene to review the case and decide to refund the payment to the seller, or releasing it to the buyer, depending on what is provided.